Anne was very helpful in addressing my questions and concerns throughout the ordering process. When unforeseen delays occurred with customs and the delivery process Anne, clarified what was happening and went out of her way to contact Alibaba customer service on our behalf to make sure that we were covered if the order did not arrive. She assured us that we would receive our order. The blankets we received are plush high quality. The customer service we received was excellent. It matters a great deal to work with someone who cares about quality and about making sure issues are clarified and resolved well and Anne did. We will definitely be ordering from this supplier again. We have no reservations in recommending this supplier.